Effective Date: 16th July, 2026
At Purple Manta Souvenirs LLP, we are committed to delivering your order safely and as quickly as possible. This Shipping Policy explains how we process, dispatch, and deliver orders placed through www.purplemanta.com.
1. Order Processing
- Orders are typically processed within 1–3 business days after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During festive seasons, promotional sales, or periods of high order volume, processing times may be slightly longer.
2. Shipping Partners
To ensure timely and reliable delivery, Purple Manta Souvenirs LLP ships orders through reputed courier and postal service providers. Depending on your delivery location and service availability, we may use one or more of the following:
- India Post
- DHL
- Blue Dart
- Professional Couriers
- Maruti Courier
- Madhur Courier
- Other courier or logistics partners as deemed appropriate
We reserve the right to choose the courier partner that offers the best combination of speed, reliability, serviceability, and cost for your order.
3. Shipping Charges
Shipping charges, if applicable, are calculated and displayed during checkout before payment is completed.
Any free shipping offers are subject to the minimum order value and other promotional terms displayed on the Website at the time of purchase.
4. Delivery Time
Estimated delivery timelines are as follows:
- Metro Cities: 2–5 business days
- Other Cities and Towns: 3–7 business days
- Remote, Rural, or Island Locations: 5–10 business days or longer, depending on courier service availability
These timelines are estimates only and are not guaranteed.
Delivery may be delayed due to circumstances beyond our reasonable control, including but not limited to:
- Weather conditions
- Natural disasters
- Public holidays
- Government restrictions
- Strikes or labour disruptions
- Courier operational delays
- Incorrect or incomplete delivery addresses
- Other unforeseen events
Purple Manta Souvenirs LLP shall not be liable for delays caused by such circumstances.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation via email and/or SMS/WhatsApp (where available) containing your tracking details.
Tracking information may take up to 24 hours to become active after dispatch.
6. Delivery Address
Customers are responsible for providing complete and accurate delivery information.
Purple Manta Souvenirs LLP shall not be responsible for delays, failed deliveries, additional shipping charges, or returned shipments resulting from:
- Incorrect addresses
- Incomplete addresses
- Incorrect PIN codes
- Incorrect contact numbers
- Recipient unavailability
If an order is returned to us due to an incorrect address or failed delivery attempts, additional shipping charges may apply for re-dispatch.
7. Delivery Attempts
Our courier partners generally make multiple delivery attempts before returning the parcel to us.
If the shipment is returned due to repeated unsuccessful delivery attempts or refusal to accept delivery, any refund or re-shipment shall be governed by our Refunds & Exchange Policy.
8. Inspection at Delivery
Please inspect your package immediately upon delivery.
If the outer packaging appears damaged, tampered with, or opened, we recommend either:
- Refusing delivery, where possible; or
- Accepting the parcel only after recording clear photographs and an unedited video of the package before opening it.
If you receive a damaged, defective, or incorrect product, please notify us within 72 hours of delivery by emailing wordofpurplemanta@gmail.com, along with your order number, photographs, and an unedited unboxing video, as required under our Refunds & Exchange Policy.
9. International Shipping
International shipping may be available for selected destinations.
Customers are responsible for:
- Customs duties
- Import taxes
- VAT or GST (where applicable)
- Customs clearance charges
- Any other fees imposed by the destination country
These charges are not included in the product price or shipping charges unless expressly stated and are the sole responsibility of the customer.
Delivery timelines for international orders vary by destination and customs clearance procedures.
10. Lost or Delayed Shipments
If your order appears significantly delayed or tracking has not been updated for an extended period, please contact us.
We will coordinate with the courier partner to investigate the shipment and keep you informed. While we will make every reasonable effort to assist, Purple Manta Souvenirs LLP shall not be liable for delays or losses caused by third-party courier services beyond our reasonable control.
11. Multiple Shipments
If your order contains multiple products, we may ship them together or in separate consignments, depending on product availability, warehouse location, or packaging requirements.
No additional shipping charges will be applied for split shipments unless otherwise communicated to you.
12. Shipping Policy Updates
Purple Manta Souvenirs LLP reserves the right to amend or update this Shipping Policy at any time without prior notice.
The Shipping Policy in effect on the date of your order shall apply to that purchase.
13. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Purple Manta Souvenirs LLP
Flat 304, B Block
Mansoorabad Road
Hyderabad
Telangana – 500068
India
Email: wordofpurplemanta@gmail.com