At Purple Manta Souvenirs LLP, customer satisfaction is important to us. Please read this Refunds & Exchange Policy carefully before placing your order.
By purchasing from our website, you acknowledge that you have read, understood, and agreed to the terms of this policy.
General Terms
All requests for refunds, returns, or exchanges are subject to the terms and conditions of this policy and the eligibility of the product purchased.
To be eligible for a return or exchange, you must raise your request within 7 days of receiving your order.
Send your request by email to: worldofpurplemanta@gmail.com
The product must be:
- Unused and unworn
- In the same condition as received
- With all original tags attached
- In its original packaging
- Accompanied by proof of purchase or order details
Purple Manta Souvenirs LLP reserves the right to refuse any return, exchange, or refund request if the product does not meet the above conditions or if the request does not comply with this policy.
T-Shirt Size Exchange
We offer one complimentary size exchange per order for T-shirts, provided the exchange request is raised within 7 days of delivery.
Please choose your replacement size carefully. Any additional exchange request for the same order may be accepted solely at the discretion of Purple Manta Souvenirs LLP and may attract applicable shipping and handling charges.
The returned T-shirt must be:
- Unworn and unused
- Unwashed
- Free from stains, perfume, deodorant, pet hair, or any signs of use
- With all original tags attached
- In its original packaging
Once we receive and inspect the returned product and confirm that it meets our exchange criteria, we will process the replacement. Exchanges are generally completed within 10–14 working days from the date the returned product is received by us.
Other Products (Except T-Shirts)
This category includes, but is not limited to:
- Insulated Bottles
- Keychains
- Enamel Pins
- Luggage Tags
- Postcard Sets
- Bookmark Sets
- Sticker Sets
- Caps
- Jewellery
- Magnets
Due to the nature of these products, returns are accepted only if the product is received damaged, defective, or incorrect.
If you receive a damaged, defective, or incorrect product, please email us at worldofpurplemanta@gmail.com within 72 hours of delivery and include:
- Your order number
- Clear photographs of the product
- An unedited unboxing video clearly showing the sealed package being opened and the defect or issue
Claims submitted without the required photographs and unedited unboxing video, or submitted after the specified time period, may be declined.
Purple Manta Souvenirs LLP will inspect your claim and communicate the outcome within 3–5 working days.
If the claim is approved, Purple Manta Souvenirs LLP may, at its sole discretion:
- Replace the product;
- Repair the product (where applicable); or
- Issue a refund in the form of Purple Manta Store Credit, redeemable against future purchases on our website.
Refunds to the original payment method will not be provided unless required by applicable law.
Return Shipping
Return pickup services may not be available in all serviceable PIN codes.
Where reverse pickup is unavailable, customers must securely pack and ship the product to the address provided by Purple Manta Souvenirs LLP.
Return shipping charges will be reimbursed only where the return is approved due to:
- A manufacturing defect;
- A product damaged during transit; or
- An incorrect product shipped by Purple Manta Souvenirs LLP.
Store Credit
Where Store Credit is issued instead of a refund:
- Store Credit is non-transferable and cannot be exchanged for cash.
- Store Credit may only be redeemed on purchases made through the official Purple Manta website.
- Store Credit is valid for 3 months from the date of issue unless otherwise stated.
- Any unused Store Credit will automatically expire after its validity period.
Products Not Eligible for Return or Exchange
The following items are not eligible for return or exchange unless they are damaged, defective, or incorrectly supplied by Purple Manta Souvenirs LLP:
- Clearance Sale products
- Final Sale items
- Gift Cards
- Promotional Vouchers
- Products damaged due to misuse, negligence, improper storage, accidental damage, or normal wear and tear
- Products showing signs of use
- Products returned without original packaging or tags
- Products returned after the applicable return period
Colour & Product Variations
We make every effort to display our products accurately.
However, actual colours may vary slightly due to differences in monitor, mobile screen, or browser settings.
Minor variations in colour, print placement, enamel finish, texture, handcrafted details, or natural material characteristics are normal and shall not be considered manufacturing defects.
International Orders
For international orders, customers are responsible for any customs duties, import taxes, VAT, handling charges, or other fees imposed by the destination country.
Such charges are non-refundable by Purple Manta Souvenirs LLP.
Customer Support
For assistance regarding returns, exchanges, or refunds, please contact:
Purple Manta Souvenirs LLP
Email: worldofpurplemanta@gmail.com
Registered Address: Flat 304, B Block,
Mansoorabad Road,
Hyderabad,
Telangana – 500068
Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (IST)
Closed on weekends and public holidays.
Policy Updates
Purple Manta Souvenirs LLP reserves the right to amend, modify, or update this Refunds & Exchange Policy at any time without prior notice.
The version of this policy in effect on the date of purchase shall apply to that order.
This policy shall be governed by the laws of India. Any disputes arising out of purchases made from Purple Manta Souvenirs LLP shall be subject to the exclusive jurisdiction of the courts having jurisdiction over the location of the registered office of Purple Manta Souvenirs LLP.