At Purple Manta Souvenirs LLP, we’re committed to making your shopping experience smooth, secure, and enjoyable. Whether you have a question about your order, shipping, returns, or your privacy, you’ll find the information you need here.
If you can’t find the answer you’re looking for, we’re always happy to help.
Email: wordofpurplemanta@gmail.com
Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (IST)
(Closed on weekends and public holidays)
Our Policies
Please refer to the following pages for detailed information about our services and policies:
🚚 Shipping Policy
Learn about order processing times, shipping methods, delivery timelines, tracking your order, international shipping, and delivery-related information.
🔄 Refunds & Exchange Policy
Find out how to request a return or exchange, eligibility criteria, store credits, damaged or defective products, and our replacement process.
👉 View our Refunds & Exchange Policy
📜 Terms & Conditions
Read the terms governing the use of our website, placing orders, pricing, payments, intellectual property, and your rights and responsibilities as a customer.
🔒 Privacy Policy
Learn how we collect, use, protect, and store your personal information when you browse or shop on Purple Manta.
🍪 Cookie Policy
Understand how cookies help improve your browsing experience and how you can manage your cookie preferences.
Frequently Asked Questions
How long does shipping take?
Most orders are processed within 1–3 business days and delivered within 2–7 business days, depending on your location. Remote areas may require additional time.
How can I track my order?
Once your order is dispatched, you’ll receive a shipping confirmation email and/or message containing your tracking details.
Can I exchange my T-shirt if the size doesn’t fit?
Yes. We offer one complimentary size exchange for T-shirts, provided the request is made within 7 days of delivery and the product is unused, unwashed, and in its original condition.
What should I do if I receive a damaged product?
Please email us at wordofpurplemanta@gmail.com within 72 hours of delivery, along with your order number, clear photographs, and an unedited unboxing video. Our team will review your request and assist you promptly.
How will I receive my refund?
Approved refunds are generally issued as Purple Manta Store Credit, unless a refund to the original payment method is required under applicable law.
Which courier service will deliver my order?
Depending on your location, we ship through trusted logistics partners including India Post, DHL, Blue Dart, Professional Couriers, Maruti Courier, Madhur Courier, and other reliable courier services.
Contact Us
If you need assistance or have any questions, we’d love to hear from you.
Purple Manta Souvenirs LLP
Flat 304, B Block
Mansoorabad Road
Hyderabad
Telangana – 500068
India
Email: wordofpurplemanta@gmail.com
We aim to respond to all customer enquiries within 1–2 business days.